Contact Us

This page tells you how to reach the editorial team behind US Online Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino, a state regulator or a support organization. Read the routing notes first — it usually saves a round trip.

Email us

The fastest way to contact us is email: [email protected]. One inbox covers editorial corrections, reader questions, feedback on a review, and commercial or partnership inquiries. Put the topic in the subject line — "correction", "question", "feedback" or "business" — and it gets to the right person sooner.

We read everything. We aim to reply to genuine reader questions within a couple of business days, though corrections that require re-checking a casino's published terms can take longer. If your message concerns a specific offer, include the casino name, the bonus as it was advertised to you, and the date you saw it. Promotions change without notice and a date lets us check what was live at the time.

What to include

1. The casino or page you're writing about.
2. The exact wording of the term or offer you're questioning, if you have it.
3. Your state, where availability is part of the question — legal access to real money play differs state by state.
4. Screenshots or a link, if something on our site looks wrong or out of date.

What we can help with — and what we can't

We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process payments or have access to any account you hold with an operator.

If your money or account is the problem

Start with the casino's own support — live chat or email — and ask for a written ticket reference. Most withdrawal delays trace back to incomplete identity verification: an unreadable ID, a name mismatch, or a source-of-funds request the player never saw. If the operator's complaints procedure runs out without resolution, escalate to the licensing body named in the site's footer. For state-licensed real money casinos in the US, that means the gaming regulator in the state that issued the license. Our responsible gambling resources page lists player-support routes if the issue is about control rather than cash.

How our rankings are put together

Some links on this site are commercial. If you open an account after following one, the publisher may earn a commission. That arrangement does not buy a position in our lists, and it does not soften what we write about a brand's terms.

Rankings come from desk research, not from play. We read published bonus terms, banking pages, help centers and licensing statements, then compare them. We have not deposited at, played on or withdrawn from any operator listed here, and we do not present our editorial ratings as customer review scores. Findings are checked as of Sep 19, 2026 and terms can change any day after that — always read the operator's own conditions before you deposit.

The factors we weigh

• Free spins terms — spin count, the game they're locked to, per-spin value, playthrough on winnings and any cashout cap.
• Wagering multiples — whether the requirement applies to the bonus alone or bonus plus deposit, and how game weighting changes it.
• Bonus bet caps and expiry — the maximum stake allowed while a bonus is active, and the window to clear it.
• Banking — deposit minimums, withdrawal minimums and limits, stated processing times and any fees.
• Verification — how early KYC is requested and what documents are typical.
• Licensing and state availability — who authorizes the operator and where it may lawfully accept players.

Questions about specific offers we list

Most contact mail is about the headline promotions on our comparison pages. A few notes before you write, using the offers as advertised by the operators:

Raging Bull

Ranked top on our list with an editorial rating of 10.0, largely because its advertised 410% up to $10,000 plus 50 free spins is the widest free-spins-inclusive package we track. The reason readers contact us about it is the same reason we flag it: a headline percentage that large is tied to deposit tiers and playthrough conditions that decide what the package is actually worth. The 50 spins will be restricted to nominated games at a set per-spin value, and winnings from them commonly carry their own wagering and a cashout ceiling. Limitation: the maximum figure is the ceiling, not the typical outcome, and clearing a bonus of that size takes sustained real-money turnover. Check the stake cap while the bonus is live before you deposit.

Magician Bet

Rated 9.8. It's here for the opposite reason to the one above: 101% No Wagering removes the single condition that causes most reader complaints. If playthrough is what's confused you in the past, a no-wagering structure is far easier to evaluate — what you win is what you can request. Limitation: no-wagering offers usually run at smaller amounts, and "no wagering" rarely means no conditions at all. Minimum deposits, maximum conversion limits, excluded games and expiry windows can still apply, so read the promotion page rather than assuming the two-word label covers everything.

Slots of Vegas

Rated 9.7. Its 375% bonus plus 50 free spins on Cash Chaser is the clearest example on our list of a game-specific spins offer. That specificity is a plus for transparency — you know exactly where the spins land — and a constraint if that title isn't to your taste. Limitation: spins tied to one slot give you no choice of volatility or RTP, and the deposit match above them will carry wagering that the spins headline doesn't mention. Confirm the per-spin value and whether spin winnings are credited as cash or as bonus funds.

Others you may be writing about

Uptown Aces (9.4) advertises 600% for new players; BetUS (9.0) 200% up to $4,000; Slots and Casino (8.5) 500% up to $2,500 across three deposits. Card Crush (9.3), Zumba Cards (9.3) and Amazon Jackpots (8.9) use sweepstakes-style currencies — coins, Sweeps Coins, mystery rewards — which work differently from cash bonuses and follow their own redemption rules. Bets.FM (8.4) lists a 225% bonus up to 1 BTC with 225 free spins, so crypto terms and conversion apply. If you're asking us to compare any two of these, say which criterion matters most to you and the answer will be more useful.

Money questions we're asked most

Reading our pages costs nothing. Everything below concerns what happens at the operator, not with us.

• Minimum deposits vary by casino and by method, and bonus eligibility often sits above the site's own minimum — a $10 deposit may not trigger a match that requires $25.
• Common methods for US players include debit cards, credit cards where the issuer permits gambling transactions, ACH and online banking transfers, wire transfers, prepaid cards and, at some sites, cryptocurrency. E-wallet and PayPal availability is not universal; verify it on the cashier page for your state before depositing.
• Fees are usually zero on deposits and possible on withdrawals, particularly wires and expedited requests. Card issuers may also apply a cash-advance charge to gambling deposits.
• Withdrawal timings depend on an internal review period plus the method's own settlement. Crypto and e-wallets typically clear fastest, ACH and card refunds slower, checks slowest. Advertised times are the operator's claim, not a result we've measured.
• Limits come in three forms worth checking together: minimum withdrawal, per-transaction or weekly maximum, and any bonus cashout cap that trims a win before it ever reaches the banking stage.

Games and other products these brands run

Free spins attach to slots, so that's where our coverage concentrates: standard reel games, progressive jackpots, and titles distinguished by RTP and volatility. Table games — blackjack, roulette, baccarat — and live dealer rooms streamed with human croupiers typically contribute little or nothing toward wagering requirements, which is the single most common reason a bonus never clears. Outcomes on digital games are produced by random number generators; live tables use physical equipment. Most of these operators run mobile apps or browser-based mobile play with a reduced game selection.

Several also run adjacent lines beside the casino. BetUS is the clearest case, with a sportsbook alongside its casino offer; promotions and rollover rules for sports bets are separate from casino bonuses and don't transfer. Sweepstakes brands such as Card Crush, Zumba Cards and Amazon Jackpots operate on a dual-currency model rather than a conventional cash casino. Poker rooms, bingo and racebooks appear at some operators. Ask us about a specific product line and we'll tell you what we've verified and what we haven't.

Eligibility and legal footing

You must be at least 21 to use this site and to gamble at most US real money casinos; a few jurisdictions set 18 for certain products. Online casino gambling in the United States is regulated state by state, not federally. A handful of states license real money online casinos and operators there answer to that state's gaming commission. In other states the activity is unregulated or prohibited, and sweepstakes models operate under different rules again, with their own state exclusions.

An operator accepting sign-ups from your state is not the same as being authorized to serve it. Check the license claim on the operator's own site and confirm it with the named regulator. We publish research and comparisons; we don't provide legal advice, and nothing here should be read as confirmation that a given site is lawful for you. Our terms of use set out the limits of what this site is, and who publishes it explains our editorial approach.

Corrections and complaints about us

If we've got something wrong — a stale bonus figure, a payment method that's no longer offered, a licensing detail — email the same address with "correction" in the subject and point to the page. Substantiated errors get fixed and the update date on the page changes. If you're unhappy with how we've handled a message, say so in reply and it will be reviewed by someone else on the team.

No casino is risk-free and no bonus is a route to income. If gambling has stopped being entertainment, the National Council on Problem Gambling operates a confidential helpline at 1-800-522-4700, available 24/7 by call or text. Deposit limits, loss limits, cooling-off periods, self-exclusion and third-party blocking software are all worth setting up before they feel necessary rather than after.

When you're ready to write, [email protected] reaches us. Include the detail listed above and you'll get a more useful answer.